Terms & Conditions
Thank you for choosing The Palto. By visiting or shopping on freshnlean.com, using The Palto services and The Palto products, you agree to the following terms and conditions. Please read them carefully.
If I placed an "a la carte" order, I understand and authorize The Palto (or its parent company) to charge the credit card I provided the applicable total for a one-time order in the amount of the total "A la Carte" Cost.
If I place a "Meal Plan" subscription order, I understand that meal plans are weekly reoccurring deliveries as stated in the meal plan section of the order page, and throughout the "Meal Plan" order process (Stated directly under the words "select a meal plan" in the 'Choose' section, stated in the 'review' section, and stated in the checkout section of the order page). I understand and authorize The Palto (or its parent company) to charge the credit card I provided for each delivery I receive. Meal plan will automatically renew every week until I cancel my service. I understand and authorize the credit card I provide to be charged the applicable total for my order prior to my initial meal delivery, and once per week thereafter prior to delivery.
Customization of Meal Plans: I understand and agree that while I can request customizations to my meal plan beyond the options provided on orders.freshnlean.com (order page), not all customization requests can be accommodated. The Palto can accommodate requests to omit of up to three (3) ingredients (with some restrictions) of my choosing however I understand that requesting any modification to my meal plan can result in duplicate meals with every delivery, and that my meal plan will no longer follow The Palto’s menu. I further understand that certain ingredients cannot be excluded from my meal plan. Ingredients: Onion, garlic, and carrot cannot be omitted from my meal plan, and I understand refunds will not be issued for the reason of an incorrect/ inaccurate delivery if I request to remove any of the aforementioned ingredients from my meal plan. The Palto reserves the right to change the list of ingredients which cannot be omitted form meal plans at any time without prior warning.
Shipping/ deliveries: I understand and acknowledge that my order with The Palto will be shipped and delivered to me via FedEx, UPS or another 3rd party shipping service. All orders are delivered on a 'shipper release' basis with no signature required unless I make a specific request for a 'signature required' delivery. Further, I understand that my meal plan order (weekly subscription delivery) will be scheduled for Friday deliveries (with approximately 48 hours of transit time), and that 'A la Carte' orders (one time delivery) will be scheduled for delivery 3-5 business days after I place my order. Delivery schedules can be altered upon specific request to The Palto customer service. In the Event of a order processing/ or shipping delay, my order may be delivered on Saturday with notification from The Palto. If a meal plan package is misplaced or delayed, and the transit time allowed by Fresh n lean, arrangements will be made for a replacement package to be shipped. Modification to my delivery schedule may result in additional shipping charges.
Meal Plan Cancelation/ Pauses & Modifications: Meal plans subscriptions are a weekly automatically reoccurring service without any obligation to continue past the first delivery. “Meal Plans” can canceled, temporarily suspended or modified at any time however there is a cancelation deadline for the current week’s delivery. Requests received by Monday 12:00pm (noon) PST can be applied to the same week’s Meal Plan delivery (typically scheduled for Fridays). However, if a request to cancel, suspend, or modify a Meal Plan is received after Monday 12:00pm PST, the current week’s Meal Plan order will be processed without change and any modifications requested will take effect with the following week’s delivery.
REQUESTS FOR MEAL PLAN CANCELATIONS, PAUSES, AND MODIFICATIONS CAN BE PROCESSED BY CONTACTING THE PALTO CUSTOMER SERVICE TEAM; BY PHONE 480-454-5622, BY EMAILING ADMIN@PALTOMEALS.COM
NOTE: order to successfully process cancellations and pauses by email or through the online contact form, all of the following information must be provided: Recipient/ shipping name, shipping address including zip code, valid email address and valid contact phone number. We will need this information to locate your order and suspend future deliveries. If any of this information is incorrect or missing, Meal Plan orders may not be canceled, or paused.
NOTE: TO MAINTAIN THE BEST POSSIBLE QUALITY SERVICE, WE DO NOT ACCEPT MEAL PLAN CANCELLATIONS, OR MODIFICATIONS VIA VOICE MAIL.
Returns: All sales are final. I understand that any meals or other products purchased through/ form The Palto online or over the phone, any of The Palto's partners or affiliates are often perishable food items and can not be returned to sender for a refund.
IMPORTANT HEALTH INFORMATION: If you have any food allergies or special requests, please first email us at firstname.lastname@example.org
Promotions and promo Codes: If I subscribe to a weekly a meal plan or purchase 'A la Carte' meals using a promo code, I understand that it is my responsibility to read the terms and conditions of the promotion as advertised by The Palto, or inquire with The Palto about the terms and conditions associated with the promotion I am signing up for.
Understand the promotion you sign up for!
The Palto promotions are advertised with simple terms and conditions however, promo codes are often shared on blogs, message boards, and third party sites without permission and/ or any explanation of the promotion.
For example, Promo code 'Save50'; is a promotion advertised as 50% off week one (1) of a four (4) week meal plan program. Customers must complete all 4 four weeks for the discount to apply, or they will be responsible for the full price of week one (1).
How Promotions/ discounts are effected by Meal Plan Subscription Cancelations: Canceling a meal plan subscription will result in the loss/ forfeiture of ongoing promotional gift and discounts granted at the time of sign up for said meal plan. Customers may pause deliveries for up to three (3) consecutive weeks and retain discounts/ promotional offers, however pauses beyond three (3) consecutive weeks constitute a meal plan cancellation.
If you have any questions on The Palto Promotions, or any questions about your order, please call (480)454-5622 or email email@example.com
Policy Changes: The Palto reserves the right to modify or delete and of our terms and conditions at any time. Any such changes do not nullify our rights if infringements or breaches occurred under a previous version of these conditions.
Governing Law: By visiting www.freshnlean.com, you agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and The Palto.
Indemnification: You agree to indemnify, defend, and hold The Palto, its officers, directors, employees, agents, licensors, suppliers, subsidiaries, and affiliates harmless from and against any claims, actions, demands, damages, awards, judgments, liabilities, and settlements including, without limitation, reasonable legal fees, expenses, and costs resulting from, or alleged to result from your violation of these Terms and Conditions, or any use by you of this website in any manner other than as expressly authorized in these Terms and Conditions.